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Inhouse-Workshop 2.3

Resolving conflicts and overcoming obstacles:

Recognizing the causes of conflicts and developing solutions.

In this seminar you will learn to recognize the many causes of conflicts on the personal, relationship, communication and professional level, and to deal with them constructively. You will become familiar with the most important measures for positive escalation and learn how to resolve conflicts, bring them out in the open instead of allowing them to seethe beneath the surface. Together we will take an in-depth look at the signs of conflict, your own role in conflicts and the various ways of solving them.

Content + tools

  • Recognizing and understanding conflicts:

    • What is a conflict? What is not a conflict?

    • Inner and social conflicts

    • Causes of conflicts
       

  • Handling conflicts constructively

    • Conflict prevention

    • The "U-process" in mediation

    • Methods and techniques of handling conflicts

    • Conflict diagnosis

    • Basic attitude in a conflict

 

  • The dynamics of conflict escalation

    • The nine escalation levels

    • Escalation thresholds

 

  • Personal aspects in social conflicts

    • Differences of perception, thinking, imagining or wanting

    • Your own conflict script and your personal ability to deal with conflict

Target groups

  • (Junior-level) executive teams

  • Departments who want to grow together and work more efficiently as a team

Trainer

Angela Mende

Angela Mende is an expert for communication training, conflict counseling and succession management in family-operated companies. She previously worked in human relations at various companies, e.g. PricewaterhouseCoopers. Her tasks there included designing and implementing employee qualification programs, handling the company's talent management and preparing managers for the special leadership requirements in change management projects. 

 

Learn more about Angela Mende!

Markus Knöpfel

Markus Knöpfel is a business psychologist and has been teaching at the Faculty for Applied Psychology of SRH University in Heidelberg since 2012. At Accensa he is in charge of developing and conducting scientific competence evaluations.

 

Learn more about Markus Knöpfel

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